FAQs

I only booked 6 hours and my schedule of activities during the wedding day was behind. Can I extend my booking?

Absolutely! Provided that you are willing to pay overtime fees as stated on the service agreement which is to be paid within a 14 day period. Overtime rates will be charged once you exceed the contract time by 15 minutes.

Do you allow splitting the booking hours? For example, we’ll ask you to film us from 2PM-3PM and then just come back for reception from 6PM to 10PM?

Unfortunately, we do not offer split time bookings. Our packages come in block or continuous hours, that would usually include following you on location shoots and capturing some behind-the-scenes.

Can I choose the song for my wedding highlights video?

There’re no hard rule on this, but we highly recommend that you leave this up to us. By the time that you’ve booked, you’ve probably gone through our portfolio a couple of times and by now you already have a better feel of the genre, type of music we use.
We only use licensed music in support of the artists whose songs we use. Music selection is normally done after the occasion based on the vibe of the wedding. It’s a bit difficult to explain the process but just trust us, we know what we’re doing.

I don’t like how I look like in some parts of the video, can you please edit a new version?

Changing how you look on your big day is beyond our videography and editing skills. But of course, if it’s a specific shot that you are talking about, we are more than happy to replace that video clip for you.

We made our personal vows, can we include that in the highlights?

We have a wireless lapel mic system that we can attach on the groom’s suit, tie or what not; it’s good enough to capture even the bride’s voice.

Are the raw footage included in the package?

No, however, we offer this at an additional cost.

What do you mean by raw unedited footage?

Its the footage that comes straight from the camera. Its not a straight continuous video clip. It can be a little shaky, pale, too bright, too dark… Depending on the scenario. We select clips that will be used for the highlights video and these are all fixed, balanced or stabilised during post-production (video editing). In other words, it’s not something you would want to watch as a standalone video, it’s merely there for archiving purposes and probably something you can use on your 10th year or so wedding anniversary.

There are some inclusions in the package that we don’t want, can I replace it with something else?

Replace? Sadly, no. Remove? It’s up to you, but the price will still be the same. Add? Yes, we can talk about that. If you’re not happy with any of the packages we offer, we can always customise one for you based on our standard rates. But take note that the wedding video packages were specifically designed to give you the best value for our services.

I got in touch with you guys a few months ago. I received a quote from you and was wondering if these rates and packages are still valid? Can you still honour the same rates?

No. We clearly indicate the validity period of each quote we send out. If that quote was sent months ago, most likely we have already done a package price restructure. The most we can do is send you our updated rates and packages for you to consider.

Can you hold a date for us while we are deciding?

We can take note of your preferred date, but there will be no guarantees that it will still be available when you get back to us. Bookings and requested dates will only be confirmed upon receipt of both initial deposit and signed service agreement. In the absence of the contract, even if deposit has been made, the requested date will be open for other enquiries.

When do we get our video?

We will deliver the wedding highlights video in 30-45 days.

Up to what level of involvement can I have in the editing process? Can I select the clips to be included in the final edit?

By the time you have gotten in touch with us, we would assume that you have watched a couple of our videos — and liked them. That said, we hope you understand that we need the creative freedom in working on your video to make sure that results turn out to be awesome, as that’s what you are paying for. Nevertheless, we are always open to suggestions and will consider.

Can you attend our rehearsal?

We would love to but it will have to depend on timing and location. If it falls on a weekday any time before 6pm, most likely we can’t. As long as you give us a clear direction or well-planned schedule of activities, we should be alright.

Do we need to feed you?

Not really… But we hope so! Just imagine how food will bring our work a notch higher (By the way, Jordan is vegetarian.)

We would like to go ahead and book Say Hello to Forever, what’s the next step?

Once you say YES, we will get some information from you and send you a service agreement. We will also require a non-refundable 50% deposit to secure the date. Signed service agreement + paid initial deposit = confirmed booking. Bookings and requested dates will only be confirmed upon receipt of both initial deposit and signed service agreement. In the absence of the contract, even if deposit has been made, the requested date will be open for other enquiries.

We changed our minds and we don’t need a videographer anymore. Can I get a refund?

As stated in the service agreement, the 50% deposit is non-refundable. Whatever you have paid beyond the 50% will be refunded to you.

OMG this is amazing! I can’t stop watching our video. Nana loves it too! How can we thank you for this?

The fact that we made you laugh, smile or cry watching your wedding video is more than enough. But of course a good review will be greatly appreciated. It does not only apply to the groom, but to our business as well that “happy wife, happy life”.